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Angie's List
Hardwood Flooring in Kansas City

02OCT13: Duane ( the owner) did an excellent job. He worked alone or with one helper.  He was responsive to my desire to put the floors in quickly, and he was very accommodating of my schedule.  His workmanship, price, and professionalism were all excellent.

Sarah – Lawrence, KS

28MAY13: Duane was awesome. On time and informative. Came and gave estimate right away. Showed up and did a fabulous job.

David – Lawrence, KS

25MAR13: I would hire them again. Grade A on price, punctuality, professionalism, and quality!

Marilyn – Lawrence, KS

11NOV12: I called Artisan Flooring on the recommendation of a friend.  The owner, Duane Dorn, came to my house, measured the rooms and helped me decide what materials to use.  He said that in approximately 3 weeks the wood would be delivered to my house and it would “rest” there for 3 days to acclimate to the environment.  The installation would begin on the fourth day, and was estimated to be completed by the 9th. day.  All this happened just as indicated.  The first day was mostly for tear-out of the old flooring, with installation on that day and the next two.  Stain was applied on the next day, and one coat of finish coat was applied each of the two days after that. For a slight additional charge, Duane and his employees moved the large pieces of furniture that I couldn’t move.  The work was done as cleanly as possible (be prepared, though, for a light coating of dust to be everywhere after the sanding.  It’s just unavoidable, and not at all the fault of the installers, who used a very good vacuum system) and all tools and materials were gathered up and neatly placed at the end of each work day.  The floors are very pretty, and I would definitely recommend Duane and his company to anyone.

Vickie – Lawrence, KS

31JAN12: They did an excellent job!

Jim – Lawrence, KS

16JAN12: They were fantastic to work with. The owner of the company is the one who actually did the work! Artisan was extremely neat, very professional, and was able to match the stain of the flooring precisely with other flooring in my home. Everything went very well.

Jennifer – Topeka, KS

05DEC11: The first contractor we hired got behind on other projects and had a long-term delay. Artisan was available in a reasonable time. Duane, the owner was always punctual for meetings at our home, and showing up for work. He, and his associate completed the project on time and the bill was essentially the estimate. Duane is professional and reliable. This is a non-smoking crew (at least while on the job) and respectful of the property and environment where they are working. Email and phone calls are returned usually the same day or at least the next day.  We noticed some craftsman details that were not discussed so they don’t appear to take short cuts.  Duane demonstrates pride in his business by the appearance of his vehicles and  clean up after work.  He comes across as the kind of guy who is eager to be sure of customer satisfaction, and on this job used a few materials that he had at home – saved me a few $$.  We are very happy with the installation of our beautiful wood floors and would hire Artisan again.

Karen – Lawrence, KS

24OCT11: Recently Duane and team refinished all the hard wood floors on the first floor of my house. My experience with Artisan worked out so well; he returned my phone call quickly, scheduled a site inspection quickly, started and finished the job quickly while I was gone on a business trip. The floors look fantastic and I will definitely have Duane back for future work on other projects. One thing though, while I was expecting the cost of the job what I wasn’t expecting was the hidden cost–my floors look so great I’m now going to have to get some new furniture to match the quality of the floors :). Certainly I would recommend Duane and crew to others.

Arlinda – Kansas City, MO

12JUL11: Duane, the owner of Artisan, quickly returned my phone message and was on time for our arranged home visit to get the information he needed to make an estimate. The estimate was emailed within the three days he said it would take.  Duane was courteous, answered questions thoroughly, and as he talked about his experience with installing wood floors I became convinced that he was a very qualified contractor (based on my experience with another expensive installation and one room I installed myself).  I selected another contractor only because he had done work for me before, gave me a break on the cost, and I have a casual social relationship with him. I would have chosen Artisan had those influences not been a factor.  I will recommend Duane to friends wanting wood floor installation.

Robert – Lawrence, KS

27JUN11: We had just completed major plumbing repairs and patching/painting the ceiling which took place over several weeks.  The family was very tired of having contractors in and out of the house.  We had a family vacation planned over the 2010 4th of July week and really wanted to get the floors refinished.  We contacted a number of Angie’s List providers and several non Angie’s List providers.  We did not trust any of the other contractors and all of the Angie’ List providers were already booked.  However, Duane Dorn with Artisan Floors offered to provide a bid and see what he could do.  He told us he was booked, but could meet our deadline if we allowed him to work nights and over the two weekends.  Since we were going to be gone, this worked just fine.  It is now one year later and the floors still look GREAT!

Brooks – Overland Park, KS

08MAY11: Duane Dorn is an outstanding professional.  He gave us the lowest estimate for the job, but we persuaded to choose him to do the work based on reviews on Angie’s List.  He used high quality oak flooring and completed the job on schedule.  His crew members are all professional as well.  They were all extremely courteous.  None of them smoked to our knowledge, and they did not have loud music blaring over the sound of their hammers and saws.   Duane was on site several days of the six day job.  The quality of their workmanship is tremendous, and as a woodworker, I am quite  particular.  We intend to install hardwood floors in several more rooms and will undoubtedly have Artisan Floor Company do the work.

David – Lawrence, KS

24MAR11: Duane was very punctual and professional. He and his helper took good care of our home, including masking off cabinets and even the whole living room to prevent dust spreading. We had a bit of an adventure as he attempted to satisfy our wish to lighten the floor (the previous owner had done a DIY job and had made it a very dark color) without going natural. After several stains did not produce the desired effect Duane did a thing that firmly established his integrity. He told us he really couldn’t get a stain on it that he’d be proud to put his name on, and did research which indicated that staining our maple floor was simply not a good thing to try because of the nature of that particular wood. So he put on a clear finish and the floor looks very good. I would recommend Artisan flooring highly.

Don – Gardner, KS

28FEB11: I had the good fortune of meeting Duane during our renovation of 933 Ohio in Lawrence. It is a 101 year old home with approximately 2,500 square feet of Fir flooring which had been covered up with various levels of flooring. We worked hard to uncover the fir and then Duane jumped in. Duane was personable, provided a reasonable bid in a timely manner and did what he said he would do. Duane and Josh worked diligently together. I would recommend Artisan Floors to friends and family. Duane, I wish you continued success. Thank-you for providing this service to our community.

Tom Harper & Candy Davis – Lawrence, KS

30DEC10: Artisan refinished the hardwood floors in my home. The hardwoods were covered with carpet and when I tore out the carpet I discovered that the previous homeowners had pet stains, water stains, paint splatters everywhere. I was worried that they were unsalvageable but Duane and crew did a fantastic job. The floors look way better than I ever hoped. I know many friends that have new hardwood floors installed in their house but none of them look anywhere near as beautiful as the 50 year old ones in my house now!

Angela – Kansas City, MO

24OCT10:  Duane is a very creative craftsman who pays great attention to detail as well as the finished product. Although the wood needed to match the existing floors was expensive and hard to find, overall final cost was significantly lower than all the other bids I received. Duane was consistently punctual and kept me informed of timelines throughout the entire process. He worked hard to ensure I understood each step and was happy with the product as the work progressed. The job was completed on time and the results were excellent! I highly recommend Duane and the Artisan Floor Company. He delivers exceptional value and service built on outstanding work and personal integrity.

Diane – Lawrence, KS

20OCT10: Duane replaced the entire carpeted first floor in our house with hardwood, and the results are outstanding – I couldn’t be happier. At the same time we were remodeling the kitchen and he worked with the contractor to coordinate the installation. This was no easy task as the contractor sub-contracted the majority of the work and some of them were not as dependable as Duane. When Duane said he would do something, he did it, which I really appreciate. The quality of work is excellent. People walk in and can’t believe it is the same house.

Rene – Olathe, KS

11OCT10: It is beautiful and wonderful. The job was done on time. The cost was lower than other estimates I got and they actually did more work than the other estimates. I am really happy with them. I haven’t used contractors for about 25-30 years because I find them unreliable. Duane Dorn, who did all of the work was a perfectionist about everything. He made sure it was how he would want it in his own home. The end result is really pretty. I’m going to take out my carpet in the spring as well and I will definitely use them again to do that.

Diane – Lawrence, KS

30SEP10: Just wanted to “thank you” for the fabulous job you did. I love the floors – they really spiff the place up. Thanks for the extra effort, I appreciate the professional manner in which you conduct your business.

Mary – Lawrence, KS

05AUG10: The job was done very professional. We couldn’t have been more pleased. ALWAYS ON TIME (8:00 am means 8:00 am, not 8:15 am), Duane was very sensitive to my concerns and comments, worked very clean with almost no dust. I had three bids and Artisan Floors wasn’t the lowest, but very competitive and worth every dollar. You get what you paid for. I decided to go with Artisan based on good references on Angie’s List and I have no regrets.

Margarita – Overland Park, KS

23MAY10: Duane and his assistant were very professional and punctual. They moved furniture and removed old carpet before they sanded and they returned on Sunday to replace all of the furniture. They cleaned up and removed all debris, and they even repaired the broken lock on my front door. I highly recommend them.

Sharon – Prairie Village, KS

18MAY10: The owner of the company, Duane, worked with one helper. They were punctual, meticulous workers who obviously cared a great deal about their work. First they vacuumed the floors, then used a sanding machine to lightly sand the existing finish, then they even cleaned the floors. They did a terrific job and my floors are just beautiful. They were the best hardwood floor finishers I have ever used.

Debra – Leawood, KS

14MAY10: Duane was outstanding both in communication, work, and professionalism from the first contact onward. We greatly appreciated his dedication to meeting our travel schedules (even when inclement weather and some gutters that were not cleaned out as we’d thought made the dry-time for the job challenging). He was helpful in noting care tips for our floor and guidance on moving furniture back in. The floors were stunning – I’m not sure anything had been done to them since the house was built in 1948 but they literally look new. The coupon provided through Angie’s List made the investment feel all the better – HIGHLY recommend working with Artisan for flooring needs. Thanks so much for such a great experience (and at something I’d been putting off and dreading a bit!)

Lisa – Shawnee, KS

16APR10: Service went great. Duane was on time every day and kept to his schedule. He provided us with good information to make our choices in terms of finish colors. His equipment kept the dust down to almost nothing and he was very careful with his work. Floors look great!

Jeffrey – Overland Park, KS

10MAR10: Overall I love my new floors, after getting an idea of what shade you want (light, medium, dark). Duane brought 3 colors to choose from and puts a little on the floors so you can see what it will look like and then sands it off and applies what you choose which helps a lot. It took 3 days to complete the job and they were on time each day. I thought they were polite and completed the job in a timely manner.

Sonya – Belton, MO

01MAR10: Duane Dorn and his assistant did an excellent job. They were very helpful and responsive. They cleaned up everything and contained the dust very well. The new flooring was very carefully matched to our existing floor. We strongly recommend them.

Thomas – Leawood, KS

15FEB10: We are renovating a 100 year old house and doing some of the work ourselves. However, for our first floor refinish in a highly visible area, we decided to have the project done professionally. Duane provided a prompt and reasonable estimate. He answered all of my questions prior to beginning work. The work was completed as described, professionally, with respect for my schedule. I would highly recommend Artisan Floor Company and will use them for future projects.

Robbie – Baldwin City, KS

28JAN10: Laid new wood flooring & laced into previous floor; refinished entire floor. Excellent work. Cleaned up after each work day. On schedule. Cooperative. Floor looks great!

Shirley – Lenexa, KS

18JAN10: They did a fantastic job. They worked clean and quick. They were only here for a day, which was awesome. I would recommend them to anyone and their pricing was nice too.

Amy – Lawrence, KS

16JAN10: Refinished hardwood floors. On time, clean, professional.

Ann – Lawrence, KS

06JAN10: I called Artisan Floor Company and was able to meet with Duane, the owner, within one day, despite a horrible icestorm. He provided a competitive bid within 2 days and was willing to work throughout the Christmas holidays to meet my short deadline. In less than a week the hardwood floors in my historic home were expertly refinished (3 layers) with amazing results – much better than I expected. Throughout the work the owner and his co-worker were courteous, patient, and professional. I watched their attention to detail, hand-sanding spots with care to ensure an even finish. Despite the heavy snowfall and poor weather, they put in the needed time to complete the work by deadline.

Katherine – Kansas City, MO

27OCT09: I was weary about having this done, from all the things I’ve heard before (the smell and cleanup afterwards) I didn’t’ expect to be able to stay in the house. Duane was a perfectionist! From being on time to working around our schedule. Dust wasn’t an issue! And the water-based finish they used left NO odor! They were a pleasure to work with. I’m telling all of my neighbors!

Cheryl – Lawrence, KS

24AUG09: Duane was knowledgeable and straight forward. He was quick to notify us when a potential problem arose and offered possible solutions. Overall he was great to work with.

Maureen – Lawrence, KS

23MAY09: I was in the market to have my hardwood floors refinished and contacted a few companies in the area. All of the companies that came sent a generic sales person to bid the job and returned an estimate to me. When I called Artisan Floor Company, the person that came to my home was the person that was going to do the work. I was able to speak with him, ask questions, and obtain feedback. He was also able to save me quite a bit of money as he believed that my floors did not need to be sanded and finished, but simply needed to be re-coated. My hardwood floors look new again.

Erica – Lawrence, KS

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